FAQ

Shipping and Delivery

Where are the items delivered from?

All items are delivered from Singapore.

Do you ship internationally?

We ship internationally. Priority delivery to Singapore.

How long does delivery take?

The items will reach you within 3-7 working days.

How much is delivery?

Delivery is fixed at SGD2 for all orders.

Can i choose a time for delivery?

Unfortunately, specific delivery timings are currently not available for selection.

Payment

What Payment Methods Are Accepted?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Paypal.

Can i pay by cash on delivery?

Unfortunately, we only accept online payment. Payment by cash will not be accepted.

What currency am i paying in?

The currency is adjusted according to the country you are in.

Returns

What is the refund policy?

Our full refund policy is available at the bottom of the website, on the refunds policy page.

When can i request for a refund?

Refunds are allowed for all unopened products, or faulty products. Faulty products include: Damages during delivery and functionality failures.

How do i request for a refund?

Refunds can be requested via email to our customer support at hello@keishalash.com. Once the refund request is confirmed, the item can be returned to Keisha, in which an online transaction for refund will be immediately made thereafter.

How do i return an item?

Once the refund request is confirmed, a return address will be sent to you via email. The item can then be mailed to the address via Singpost.

How long does it take for a refund to be processed?

Once the item is returned and received, the refund will be immediate.

Maintenance

Are the magnetic lashes reusable?

Yes they are! Keep them in our compact lash box and reuse them anytime.

How long do the lashes last?

Our lashes last 3-6 months on average, depending on your level of maintenance.

Do i need to clean my lashes after using?

We recommend for you to do so. Simply use a cotton bud and some makeup remover to remove any residual eyeliner on the lash magnets. However, they work well without regular maintenance too.

Is it safe to use magnetic lashes?

Yes of course, magnetic lashes will not affect your eyes in any way.

What are you looking for?

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